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An engineer named Walter Shewert, while working for General Electric, created a statistical quality control chart.
Originally, TQM was primarily applied to manufacturing operations.Does your organization have a firm grasp on the wants and needs of your customers?Do your employees feel empowered and responsible for making improvements in the processes they perform?The leadership of the organization and the corporate culture must be adaptable to TQM philosophy and prepared to support it during the implementation phase and beyond. Leaders will need to uphold their commitment to the process, maintain open lines of communication, provide support and ensure accountability.One of the first things the leadership of any organization must do prior to launching any TQM initiative is to recognize the need for change within their organization.TQM methodology allows your organization to: Through implementation of TQM methodology, your company will realize many benefits beyond the list above.The involvement of all divisions, departments, functions, processes and individuals in the TQM activities will help in building a continuous improvement culture within your organization, which could have a tremendous positive impact on the bottom line.Implementing Total Quality Management within an organization is no simple task. Before initiating any implementation of TQM, you should assess the current conditions and culture within the organization.This may be done internally, or in many cases is performed by a non-biased, external resource.But, are you prepared to and have the ability and desire to change?The success of any TQM implementation is dependent upon if the management and staff within the organization want the change to happen.