Customer Satisfaction Review Of Literature In Car Industry

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Lean thinking is one of the methods that can bring productivity and customer’s demand improvement for manufacturing and service giving industries.

To arrive at the lean thinking productivity improvement and customer satisfaction of the sector (MEIs), intensive literature review and secondary data investigation were conducted.

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The purpose of this paper is to understand the relationship between service quality, customer satisfaction and the loyalty of car owners.This is useful to basic metals and engineering industries in overcoming resource-limitation problems by eliminating wastes. Access to society journal content varies across our titles.In addition to this, the research didn’t take a case study on a specific firm as it is a literature review.The findings of this study emphasized that lean manufacturing is the key for wise resource utilization, which enables a firm for cost, lead time and waste reductions on one hand and productivity and flexibility improvements on the other. https://doi.org/10.1108/IJLSS-06-2017-0063 Download as . To the end, lean can bring sustainable development and bright images to firms, and wellbeing life to workers together with customer satisfaction. The gaps that have not been identified by other researchers were clearly discussed, and on the basis of the gaps, a new conceptual model was developed. (2019), "Lean manufacturing as a vehicle for improving productivity and customer satisfaction", International Journal of Lean Six Sigma, Vol. The results further indicate that empathy and reliability of the mechanic have a significant positive relationship with customer loyalty; however, the assurance, responsiveness and tangibles have no significant relationship with customer loyalty.The moderation analysis indicated no significant differences in the hypothesis tested and the length of years of customers dealing with the mechanic.Fragmented implementation of lean manufacturing and the conflict between human resource waste and unemployment were reconciled in this study.A model that can improve productivity and increase customer satisfaction was developed.

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