Conflict Resolution Problem Solving

They describe each component, and develop a simple model of their interaction within the broader conflict resolution process.

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Anchor points-- for example, the perceived best and worst possible outcomes--can also affect assessment of a choice.

Generally people are loss-averse; they see avoiding loss as more important than achieving gain.

An important skill for successful social interaction during the preschool years is being able to resolve conflicts.

When teachers and parents nurture the development of conflict resolution skills, they are providing the child with the ability to resolve situations before they spin out of control.

Stress and emotional reactions also affect decision making.

Group decisions include whether to continue problem solving, whether to get help, which procedures to use, and which solution to choose.Individual decisions include choosing strategies, deciding to trust, evaluating offers, and prioritizing concerns.Rational choice theory says that people make decisions based on their calculation of the utility of the desired outcome and the chance of that outcome occurring.Strategies for reaching solutions include increasing contested resources (expanding the pie), finding alternative forms of compensation (nonspecific compensation), trading off small concessions (logrolling), or creating new options that satisfy underlying interests (bridging).Research shows that problem solving approaches to conflict resolution generate more agreements, more win-win outcomes, more outcome satisfaction in the short and long terms, and more durable solutions.People may also be biased by the way information is presented, by irrelevant anchor points, or by failing to take the other party's perspective into account.Generally, people's notions of fairness tend to be biased in their own favor.Solutions may take the form of a compromise, or agreement on a fair procedure for generating an outcome.Integrative, or win-win, solutions are the most desirable.*Discount is on prepayment only and does not apply towards degree programs, corporate partnerships, custom programs, PHR Prep, Plant-Based Nutrition, Pharmaceutical Management, any single course except Beer Appreciation, or previous enrollments.Contact us for additional discounts for active duty military, veterans, and their military dependents.


Comments Conflict Resolution Problem Solving

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